OUR STORE POLICIES

Transparency and Care

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

 

SHIPPING POLICY

For all orders above Rs. 2000, shipping is done free of cost. A shipping charge of Rs. 149 is applicable to all orders under Rs. 1000 , Rs. 100 to all order under 2000 For all international orders from outside India, orders under INR 7,000 (~ USD 100) are charged INR 700 (~ USD 10); orders under INR 21,000 (approx. USD 300) are charged INR 1400 (approx. USD 20) and orders above INR 21,000 are shipped free.

 

RETURN POLICY

 Most of our products are eligible for return and refund for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.If the product is eligible for return, you may write to us at help@StreeShop.com within 1 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.How are returns processed?Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

 

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Royal Star Town ship, Mahadev Nagar, Dindoli, Surat, Gujarat 394210, India

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